Refund policy

We offer a 7-day return policy. This means you have 7 days from the date you receive the item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unused, with tags attached, and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at suporte@orchestrare.com.br or via WhatsApp at +55 11 98553-0848. Please note that returns must be sent to the following address:
[Rua Antonio Cossa, 52 - 86363-202 - Bandeirantes - Paraná - Brazil].

If the return is accepted, we will provide a shipping label along with instructions on how and where to send the package. Items sent back without a prior return request will not be accepted.

For any questions regarding returns, contact us at contato@orchestrare.com.br.

Demages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can assess the issue and resolve it.

Exchanges

The fastest way to get what you want is to return the item and, once the return is approved, make a separate purchase for the new item.

EU 14-Day Cooling-Off Period

Regardless of the above, if the goods are shipped to the European Union, you have the right to cancel or return the order within 14 days for any reason, without justification. As mentioned above, the item must be in the same condition as you received it: unused, with tags attached, and in the original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we receive and inspect the return and inform you if the refund was approved or not. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please note it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since the return approval, please contact us at contato@orchestrare.com.br.

Warranty

We offer a 90 (ninety) days warranty against manufacturing defects on all our products. In case of breakage, detachment, or any other issue related to material quality or manufacturing, we will replace the part at no additional cost.

The warranty does not cover damage caused by misuse, drops, improper exposure to moisture, or excessive heat.

If needed, please contact our customer service for guidance on product shipping and evaluation.